Frequently asked questions

Yes. The Free plan includes QR code menus for every table, real-time shared cart ordering, AI-powered menu scanning, free acrylic stand holders, an admin panel with your own login, and basic order analytics. It never expires and never requires a credit card. The only differences on the free plan are a 'Powered by SnapTray' branding and a small ad banner on the Guest-facing menu.

No. SnapTray works entirely in the browser. Guests scan the QR code with their phone camera and the menu opens instantly in Safari, Chrome, or any mobile browser. No app download, no account creation, no sign-up — just scan and browse.

SnapTray works for any food service business: fine dining restaurants, casual dining, cafes and coffee shops, fast food and QSR chains, food courts and food halls, cloud kitchens, hotel restaurants, bars, and lounges. If you serve food and have tables (or rooms, or counters), SnapTray works for you.

Yes. While we are headquartered in Karachi and our initial onboarding focus is Pakistan, the SnapTray platform works globally. Any restaurant anywhere in the world can sign up, digitize their menu, and start using QR ordering.

Under 15 minutes for the digital menu. Photograph your existing menu, our AI digitizes it, you review and publish. QR code stand holders are delivered within 48 hours. You can be live with your first guest order within a day of signing up.

Take photos of your printed menu pages with your smartphone. Our AI vision model reads the text (Urdu, English, or both), extracts item names, prices, and descriptions, and auto-categorizes everything into sections like starters, mains, drinks, and desserts. You review the result in a simple editor before publishing.

Yes. Log into your admin dashboard anytime from your phone or laptop. Add new items, change prices, upload photos, rearrange categories, or toggle items as sold out. Changes go live instantly across all your QR codes — no reprinting needed.

We offer WhatsApp-based onboarding. Send your menu photos to our WhatsApp number. We digitize them, send you a preview link, and you approve with a single message. Menu updates work the same way — just WhatsApp us the change.

When anyone at a table scans the QR code, they join the same ordering session automatically. Every person at that table can browse the menu and add items to a shared cart that updates in real time on all connected phones. When the table is ready, anyone can review the full cart and submit the order.

Each table has a unique QR code. The shared cart session is tied to that specific table's code. Only people who scan that specific QR code at that table join the session. Different tables have different QR codes and separate sessions.

The shared cart is the default experience, but a single guest scanning alone simply has their own cart. The shared functionality activates when multiple people scan the same QR code. A solo diner ordering alone works perfectly fine.

The KDS is a real-time order display that runs on any screen with a browser — a tablet, laptop, or Smart TV. Orders appear as color-coded cards with table numbers, item lists, special requests, and countdown timers. Green for fresh, yellow for in-progress, red for urgent. Kitchen staff tap to mark orders as complete.

Any device with a web browser. A cheap Android tablet (PKR 15,000+) mounted on the kitchen wall is the most common setup. But a laptop, desktop, or Smart TV connected via Chromecast all work equally well. No special hardware or POS terminal required.

Yes. On the Premium plan, you can create multiple staff logins with role-based permissions. Your branch manager sees their branch. Your kitchen staff sees the KDS. You, as the owner, see everything. Each person logs in with their own email and password.

QR code menus for every table, real-time shared cart ordering, AI-powered menu scanning, free acrylic stand holders delivered to your restaurant, an admin panel with your own secure login, unlimited menu items, and basic order count analytics. The free plan includes a 'Powered by SnapTray' branding and a small ad banner.

No. SnapTray never takes a percentage of your orders. We do not process payments at all — your restaurant handles payment however it normally does (cash, card, etc.). The flat monthly fee on paid plans (or zero on the Free plan) is the only cost.

Yes. Upgrade from Free to Professional or Premium at any time from your admin dashboard. Downgrade anytime as well — your menu and data are preserved, you just lose access to premium features. No lock-in contracts, no cancellation fees.

If you cancel a paid plan, your account reverts to the Free plan at the end of the current billing period. Your menu, QR codes, and data remain intact. You simply lose access to premium features like branding, full analytics, and KDS.